25%
Faster help desk responses
Implemented and administered EasyVista, coordinating more than 300 support requests a week and cutting average response time by 25%.
Auckland, New Zealand
Hessam
Safaee.
IT support & operations
Keeping people, systems and
office operations working.
I bring over a decade of experience across IT support, administration and procurement, including five years with the UN World Food Programme. I’m looking for opportunities in Auckland where practical technical support and organised operations go hand in hand.
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Selected work at WFP
Results reported in my resume.
Practical work.
Measurable results.
40%
Fewer repeat enquiries
Created user guides, training materials and emergency instructions for field staff, reducing repeat help desk enquiries by 40%.
3,000+
Assets tracked and reconciled
Managed ICT and administrative assets throughout their lifecycle in SAP, maintaining 100% audit readiness.
The common thread
Support that reaches
beyond the service desk.
At WFP, my role combines technical troubleshooting with the day-to-day work that keeps an office running. I also restored emergency telecommunications and deployed satellite equipment for field teams during the 2023 Turkey earthquake response.
IT support & administration
EasyVista · Microsoft 365 · SharePoint · LAN/WAN troubleshooting · Hardware deployment
Operations & procurement
SAP purchase orders, service entries and goods receipts · Vendor negotiation · Asset management · Audit compliance
Coordination & continuity
Workshop logistics for up to 150 participants · Document control · Backup protocols · Emergency telecommunications
Education & next step
Master of Applied Management
Business Information Systems · Future Skills Campus, New Zealand
Commencing October 2026
Bachelor of Software Engineering
Parsa Private University, Iran · 2011
Continue the conversation
Good to meet you.
Let’s talk about IT support, administration
and operations opportunities in Auckland.